The recipe for workplace conflict is decidedly simple: bring
two or more people together and assign them a task. Unless the stars have
aligned in your favor, there’s going to be some cause for disagreement between
them, and if conflict ensues, their ability to cooperate will suffer.
Regrettably, too often employers tolerate unresolved
conflict because it isn’t a legal matter with potential fines, they’re busy
with other things, they don’t know how to manage it, or because doing so is
sure to be uncomfortable. But unresolved conflict is one of the most dangerous
threats to an organization because it prevents people from collaborating and
working efficiently, and successful teamwork is essential to your bottom line.
Before we examine strategies for resolving conflict in the
workplace, let’s look at the common underlying causes of that conflict.
Understanding how conflicts arise will help you determine which strategy to
In some cases, conflicting parties will not be able to
resolve their differences, and no resolution will please them. That’s life. You
don’t always get your way. And while you can’t—and shouldn’t—try to regulate
people’s feelings, you can and should set high standards for professional
behavior. But part of setting and enforcing those high standards will involve
managers and HR professionals stepping in, setting the scene for conflict
resolution, and accepting that the resolution might not always be comfortable.
It will, however, make the organization stronger.
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PAYDAY Workforce Solutions provides a single database SAAS solution for Human Capital Management (HCM) including payroll, human resources, time management, benefits administration and onboarding to companies of all sizes and in various industries.
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